Legal

Terms of Service for Loadera, Inc.

Last updated November 11, 2025

1. AGREEMENT TO TERMS

These Terms of Service constitute a legally binding agreement between you, whether personally or on behalf of an entity (“you”), and Loadera, Inc., doing business as Loadera (“Loadera”, “we”, “us”, or “our”), concerning your access to and use of the https://app.loadera.net/ website, mobile applications, and related services (collectively, the “System”). We are registered in [State of Incorporation], United States, with a mailing address at [Mailing Address]. By accessing or using the System, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree, you must discontinue use immediately.

Supplemental terms or documents posted on the System are incorporated herein by reference. We may modify these Terms at any time, and changes will be effective upon posting the “Last Updated” date. By continuing to use the System after such changes, you accept the revised Terms.

The System may not be used in jurisdictions where such use would be illegal or subject us to registration or regulatory obligations. You are responsible for compliance with local laws if accessing the System from other locations.

The System is not designed to comply with certain industry-specific regulations, including HIPAA, FISMA, or GLBA. You may not use the System in ways that would violate these laws.

The System is intended for users aged 18 or older.

2. INTELLECTUAL PROPERTY RIGHTS

Unless otherwise indicated, the System and all of its components, including but not limited to source code, databases, functionality, software, website design, audio, video, text, photographs, and graphics (collectively, the “Content”), as well as the trademarks, service marks, and logos contained therein (the “Marks”), are owned or controlled by Loadera, Inc. or are used under license. These materials are protected by applicable copyright, trademark, and other intellectual property laws of the United States and international conventions.

The Content and Marks are provided on the System “AS IS” for your information and personal use only. Except as expressly permitted in these Terms, no part of the System, Content, or Marks may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our prior written permission.

Provided that you are eligible to use the System, Loadera grants you a limited, non-exclusive, non-transferable license to access and use the System and to download or print portions of the Content to which you have lawfully gained access, solely for your personal, non-commercial use. All rights not expressly granted to you are reserved by Loadera.

User Data and Retention. Any data or content you upload, provide, or generate through the System (“User Data”) remains yours. By using the System, you grant Loadera a limited license to store and process your data for the purpose of operating and improving the System. User Data is retained for a minimum of three (3) years, after which it may be archived, deleted, or moved to another storage location. If such changes occur, you will be informed via email. Upon request, Loadera will permanently delete your data from the System, unless retention is required by law or for legitimate business purposes (such as billing records).

3. USER REPRESENTATIONS

By accessing or using the System, you represent and warrant that:

All registration information you provide is true, accurate, current, and complete;
You will maintain and promptly update your information to keep it accurate and complete at all times;
You are authorized to use the System on behalf of your company or organization, if applicable;
You will not access the System through automated or non-human means, including bots, scripts, or similar tools;
You will not use the System for any unlawful, fraudulent, or unauthorized purpose;
Your use of the System will comply with all applicable laws and regulations;

If you provide any information that is false, inaccurate, outdated, or incomplete, or if we reasonably suspect such, Loadera reserves the right to suspend or terminate your account and to refuse any current or future access to the System or any portion thereof, in accordance with our account suspension policy.

4. USER REGISTRATION

To access and use the System, you or your company must create an account. You agree to:

Provide accurate, current, and complete registration information;
Maintain the confidentiality of your login credentials and restrict access to your account;
Be fully responsible for all activities that occur under your account, whether authorized by you or not;
Immediately notify Loadera of any unauthorized access or suspected breach of security;

Loadera reserves the right to remove, reclaim, or modify any username or company name if, in our sole discretion, we determine it is inappropriate, misleading, or violates these Terms.

5. FEES AND PAYMENT

Certain services within the System require payment of fees as described on our pricing page at the pricing page. Prices may be updated from time to time, and any changes will be communicated in advance or reflected on the pricing page.

All payments are processed through Stripe, a third-party payment service provider, which supports the following methods:

Card
Cash App Pay
Bank Transfer

Loadera does not store or process your payment method details, including card information. All payment data is securely handled by Stripe in accordance with its privacy and security standards.

Billing and Payment Terms

Each newly registered company receives a 15-day free trial period. After the trial, billing will begin automatically according to your selected plan;
You may choose to: enable automatic payments, authorizing Loadera to charge your selected payment method each billing cycle without further approval, or receive invoices manually, which must be paid within 15 days of the invoice date;
Failure to pay any outstanding invoice by the due date may result in temporary suspension of your account until payment is received;
Billing is generally based on the number of dispatched trucks, but charges may apply even when no trucks are dispatched if other system features are used;

Refunds and Disputes

If you believe a charge is incorrect, you must notify Loadera within 3 days of the charge or invoice receipt;
After review, Loadera may issue a refund or credit if an error is confirmed;

We reserve the right to correct any pricing errors or inaccuracies, even after payment has been processed. We also reserve the right to refuse or cancel any service activation or renewal at our discretion.

All payments are processed in U.S. dollars (USD) unless otherwise stated.

6. CANCELLATION AND ACCOUNT SUSPENSION

You may cancel your subscription at any time by contacting us using the information provided below. Cancellation will take effect at the end of the current billing period, and no further charges will be made after that date. Any previously issued invoices remain payable in full.

Loadera reserves the right to suspend or deactivate your account in the following cases:

Failure to pay any outstanding invoice by the due date;
Account inactivity for more than 15 consecutive days;
Detection of suspicious, fraudulent, or misleading activity related to your account or company;

If your account is suspended, you may contact us to review and, if appropriate, reactivate the account once the issue is resolved.

Upon cancellation or suspension, Loadera may retain your data for at least 3 years, after which it may be archived, deleted, or relocated. You may request full deletion of your data by contacting us.

If you are unsatisfied with our services or need assistance with cancellation, please email us at hello@loadera.com or call us at +1 (800) 555-0198.

7. PROHIBITED ACTIVITIES

You may use the System only for its intended business purposes as described by Loadera. Any use of the System that violates these Terms, applicable laws, or interferes with the operation or security of the System is strictly prohibited.

As a user, you agree not to:

Access or use the System in any manner inconsistent with its intended purpose or beyond the scope authorized by Loadera.
Collect, copy, or compile data or content from the System to create or maintain any database, directory, or competing service without written permission.
Attempt to mislead Loadera or other users, including by impersonation or by attempting to obtain confidential information such as passwords.
Circumvent, disable, or interfere with any security or access control features of the System.
Upload, transmit, or distribute viruses, malware, spyware, or any other harmful or disruptive materials.
Interfere with, disrupt, or place an unreasonable load on the System or related servers, networks, or infrastructure.
Use automated tools (such as bots, crawlers, or scripts) to access, collect data from, or interact with the System.
Remove, alter, or obscure any proprietary notices, trademarks, or copyright information within the System.
Reverse engineer, decompile, or disassemble any part of the System or its software.
Harass, abuse, or threaten Loadera staff, agents, or other users.
Use the System to transmit unsolicited messages, advertisements, or spam.
Use the System to compete with Loadera, or for any revenue-generating purpose not authorized by us.
Sell, lease, or otherwise transfer your account access to any other party.
Misuse our support channels or file false abuse reports.
Violate any applicable laws, regulations, or third-party rights while using the System.

Loadera reserves the right to suspend or terminate any account found engaging in prohibited activities without notice.

8. USER-GENERATED CONTRIBUTIONS

The System may allow you to provide feedback, comments, reviews, or other content (“Contributions”). By submitting Contributions, you acknowledge and agree that:

You are responsible for the accuracy, completeness, and legality of your Contributions. Loadera is not responsible for errors, omissions, or miscalculations arising from your Contributions.
Your Contributions do not infringe any third-party rights, including intellectual property, privacy, or publicity rights.
You own the rights to your Contributions, or you have obtained all necessary permissions to use and share them.
You have obtained consent from any identifiable individuals included in your Contributions to use their name, image, or likeness.
Your Contributions are not fraudulent, misleading, offensive, obscene, harassing, or otherwise inappropriate.
Your Contributions do not contain viruses, malware, spam, unsolicited advertising, or any other harmful content.
Your Contributions do not violate any applicable laws, regulations, or third-party rights.

Loadera reserves the right to remove, modify, or relocate any Contributions, and to suspend or terminate your access to the System for violations of these rules.

9. CONTRIBUTION LICENSE

By submitting Contributions (such as feedback, comments, or reviews) to the System, you grant Loadera an unrestricted, worldwide, royalty-free, and perpetual license to use, copy, reproduce, modify, publish, distribute, and display these Contributions in any media or format. This license includes the right to use your name, image, or any trademarks or logos you provide in connection with your Contributions.

You represent and warrant that:

You have the right to grant this license.
Your Contributions do not infringe upon any third-party rights, including intellectual property, privacy, or publicity rights.

You retain ownership of your Contributions and any associated intellectual property rights. Loadera is not responsible for the content of your Contributions and is not liable for any claims, damages, or losses arising from them. You agree to indemnify and hold Loadera harmless from any claims related to your Contributions.

We may, at our discretion, edit, relocate, or remove Contributions from the System. We are not obligated to monitor or review Contributions, though we reserve the right to do so.

10. MOBILE APPLICATION LICENSE

Use License

If you access the System via a mobile application, we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the mobile application on wireless electronic devices that you own or control, and to access and use the mobile application on such devices strictly in accordance with the terms of this license. You shall not:

Except as permitted by applicable law, decompile, reverse engineer, disassemble, attempt to derive the source code of, or decrypt the application.
Make any modification, adaptation, improvement, enhancement, translation, or derivative work from the application.
Remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) posted by us or the licensors of the application.
Use the application for any revenue-generating endeavor, commercial enterprise, or other purpose for which it is not designed or intended.
Make the application available over a network or other environment permitting access or use by multiple devices or users simultaneously.
Use the application to create a product, service, or software that is competitive with or a substitute for the application.
Use the application to send automated queries to any website or unsolicited commercial messages.
Use any proprietary information, interfaces, or other intellectual property of the System in the design, development, licensing, or distribution of any applications, accessories, or devices for use with the application.

Apple and Android Devices

The following terms apply when you use a mobile application obtained from either the Apple App Store or Google Play (each an “App Distributor”) to access the System:

The license granted to you for our mobile application is limited to a non-transferable right to use the application on a device running the applicable operating system, in accordance with the App Distributor’s terms of service.
We are responsible for providing any maintenance and support services for the mobile application as specified in this license or required under applicable law. You acknowledge that each App Distributor has no obligation to provide maintenance or support for the mobile application.
You represent and warrant that (i) you are not located in a country subject to a U.S. government embargo or designated as a “terrorist supporting” country, and (ii) you are not listed on any U.S. government list of prohibited or restricted parties.
You must comply with applicable third-party terms when using the mobile application (e.g., VoIP applications must comply with their wireless data service agreements).
You acknowledge that the App Distributors are third-party beneficiaries of this license and may enforce its terms against you.

11. SUBMISSIONS

You agree that any questions, comments, suggestions, ideas, feedback, or other information you provide to us regarding the System (“Submissions”) will be considered non-confidential and will become our sole property. By submitting Submissions, you grant us exclusive, worldwide, royalty-free, and perpetual rights, including all intellectual property rights, to use, reproduce, modify, distribute, display, and otherwise exploit these Submissions for any lawful purpose, whether commercial or non-commercial, without any obligation to acknowledge or compensate you.

You waive any moral rights you may have in your Submissions and represent that your Submissions are either original to you or that you have all rights necessary to provide them to us. You agree to hold us harmless from any claims arising from alleged or actual infringement or misappropriation of any intellectual property or other rights in your Submissions.

12. THIRD-PARTY WEBSITES AND CONTENT

The System may integrate with third-party services, including but not limited to fuel providers, ELD device providers, toll providers, and factoring companies, to fetch and display data relevant to their services, such as fuel transactions, toll transactions, truck locations, and driver hours of service. Some of this data may be stored on third-party servers.

We do not review, monitor, or verify the accuracy, completeness, or appropriateness of data from these third-party systems. We are not responsible for any issues, errors, or disputes related to third-party content or websites accessed through the System. The inclusion of such integrations does not imply our endorsement, approval, or responsibility for any third-party services.

Your use of third-party integrations is at your own risk. You are responsible for reviewing and complying with any terms, policies, or agreements provided by the third-party systems. We disclaim any liability for harm, loss, or damages arising from your use of, or reliance on, third-party services or content.

13. SYSTEM MANAGEMENT

We reserve the right, but are not obligated, to:

Monitor the System for violations of these Terms of Service.
Take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms of Service, including reporting such individuals to law enforcement authorities.
Refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof.
Remove from the System or otherwise disable any files and content that are excessive in size or burdensome to our systems, without notice or liability.
Manage the System in a manner designed to protect our rights and property and to ensure the proper functioning of the System.

14. PRIVACY POLICY

We prioritize your data privacy and security. Please review our Privacy Policy. By using the System, you agree to be bound by our Privacy Policy, which is incorporated into these Terms of Service. If you access the System from a region with data protection laws that differ from those applicable in the United States, you acknowledge and consent to the transfer and processing of your data in accordance with our Privacy Policy.

15. COPYRIGHT INFRINGEMENTS

We respect the intellectual property rights of others. If you believe that any material on or accessible through the System infringes your copyright, please notify us immediately by sending a written notice to hello@loadera.com (a “Notification”). Your Notification should include all relevant information to help us investigate your claim. Upon receiving a valid Notification, we will review it and, if appropriate, forward a copy to the person who posted or stored the material in question. Please note that under applicable law, you may be liable for damages if you knowingly make false claims of copyright infringement. If you are unsure whether material infringes your copyright, we recommend consulting with an attorney before submitting a Notification.

16. TERM AND TERMINATION

These Terms of Service remain in effect for as long as you use the System. We reserve the right, at our sole discretion and without notice or liability, to deny access to or use of the System (including blocking certain IP addresses) to any person for any reason or no reason, including, but not limited to, violations of these Terms of Service or applicable laws and regulations. We may terminate your access, suspend your account, or delete any content you have posted at any time, without prior notice.

If your account is terminated or suspended, you may not register a new account under your name, a false or borrowed name, or the name of any third party, even if acting on their behalf. In addition to termination or suspension, we reserve the right to pursue any appropriate legal remedies, including civil, criminal, and injunctive relief.

17. MODIFICATIONS AND INTERRUPTIONS

We reserve the right, at our sole discretion and without notice, to change, modify, remove, or discontinue any part of the System at any time for any reason. We are not obligated to update any information on the System and will not be liable for any modification, price change, suspension, or discontinuance of the System.

The System may not be available at all times. Interruptions, delays, or errors may occur due to hardware, software, maintenance, or other issues. You agree that we are not liable for any loss, damage, or inconvenience caused by your inability to access or use the System during downtime or interruptions.

We may add new features, fix bugs, or make improvements to the System at our discretion. Users may be notified of such changes through the System. For scheduled maintenance, we may provide email notifications regarding the maintenance and expected downtime. Nothing in these Terms of Service obligates us to maintain, support, or provide updates, corrections, or releases for the System.

18. GOVERNING LAW AND DISPUTE RESOLUTION

Dispute Resolution

These Terms of Service and your use of the System are governed by the laws of the State of [Governing-Law State], without regard to its conflict of law principles. Any disputes arising from or related to these Terms of Service or your use of the System shall be resolved in accordance with [Governing-Law State] law. The parties expressly waive any right to a jury trial for any disputes that are subject to binding arbitration under these Terms.

Informal Negotiations

Before initiating formal legal proceedings, both parties agree to attempt to resolve any dispute informally. The party asserting a dispute must notify the other party in writing, and the parties will negotiate in good faith for a period of 30 days to attempt to resolve the dispute.

Binding Arbitration

If the dispute cannot be resolved through informal negotiations, it shall be submitted to binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association (AAA) and the AAA Consumer Arbitration Rules.

The arbitration will be conducted in the State of [Governing-Law State], USA.
Each party may be represented by counsel, and the arbitrator shall have the authority to award any remedy or relief allowed under applicable law.
The costs of arbitration, including any excessive fees, will be borne by us.
The arbitrator’s award may be entered in any court of competent jurisdiction, and may only be challenged or modified to the extent permitted by applicable law.

Court Proceedings

Certain disputes are excluded from arbitration, including disputes regarding intellectual property rights, allegations of theft, privacy invasions, or claims seeking injunctive relief. These disputes may be brought in the state or federal courts located in [Governing-Law State], and both parties irrevocably consent to personal jurisdiction and venue in those courts.

Limitations

Arbitration shall be limited to individual disputes and may not be consolidated or joined with claims of other individuals, nor may it be brought as a class action, representative action, or private attorney general action.
Any dispute must be filed within one (1) year from the date the cause of action arises; otherwise, it is permanently barred.

Survival

The provisions of this section survive termination of these Terms of Service and your use of the System.

19. CORRECTIONS

The System may contain typographical errors, inaccuracies, or omissions, including, but not limited to, descriptions, pricing, availability, or other information. We reserve the right, at our sole discretion, to correct any errors, inaccuracies, or omissions and to update, modify, or change any information on the System at any time without prior notice. You agree that we are not responsible or liable for any errors, inaccuracies, or omissions, or for any actions taken in reliance on such information.

20. DISCLAIMER

The System and all services provided through it are offered on an “as-is” and “as-available” basis. Your use of the System is at your sole risk. To the maximum extent permitted by applicable law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We make no representations or warranties regarding the accuracy, completeness, reliability, or timeliness of the content on the System or any third-party websites linked to or integrated with the System. We are not responsible for and disclaim liability for any:

Errors, inaccuracies, or omissions in content or materials.
Personal injury, property damage, or other harm resulting from your use of the System.
Unauthorized access to or use of our servers or any personal, financial, or other information stored therein.
Interruption, suspension, or cessation of transmission to or from the System.
Viruses, malware, or other harmful components that may be transmitted via the System.
Loss or damage incurred from reliance on content, materials, or third-party services available through the System.

We do not warrant, endorse, guarantee, or assume responsibility for any products or services offered by third parties through the System. We are not responsible for monitoring or facilitating any interactions or transactions between you and third-party providers. You agree to use caution and exercise your own judgment when engaging with any third-party products, services, or content.

21. LIMITATIONS OF LIABILITY

To the fullest extent permitted by applicable law, neither we nor our affiliates, directors, officers, employees, agents, or licensors will be liable to you or any third party for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to lost profits, lost revenue, lost data, business interruption, or other losses, arising out of or related to your use of the System, even if we have been advised of the possibility of such damages.

Notwithstanding anything to the contrary in these Terms, our total aggregate liability to you for any and all claims arising from or related to your use of the System, regardless of the legal theory, will not exceed the total amount you have paid to us for the System during the two (2) months immediately preceding the event giving rise to the claim.

Certain jurisdictions do not allow the exclusion or limitation of certain types of liability or damages. If such laws apply, the above limitations may not apply to you in whole or in part, and you may have additional rights under applicable law.

22. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless us and our subsidiaries, affiliates, officers, agents, partners, and employees from and against any and all claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

Your Contributions or content submitted to the System;
Your use of the System;
Your breach of these Terms of Service;
Any breach of your representations or warranties under these Terms;
Your violation of any rights of a third party, including intellectual property rights; or
Any harmful, abusive, or unlawful act toward another user of the System.

We reserve the right, at our sole discretion and expense, to assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate fully with our defense. We will make reasonable efforts to notify you of any claim, action, or proceeding for which you may be required to indemnify us upon becoming aware of it.

23. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

By accessing or using the System, sending us emails, or completing online forms, you consent to engage in electronic communications with us. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically, whether via email or through the System, satisfy any legal requirement that such communications be in writing.

You also agree to the use of electronic signatures, contracts, orders, and other records, and to the electronic delivery of notices, policies, and transaction records initiated or completed through the System. You hereby waive any rights or requirements under applicable statutes, regulations, rules, or other laws in any jurisdiction that require paper-based, handwritten, or non-electronic records, signatures, or payments.

24. MISCELLANEOUS

These Terms of Service, together with any policies, rules, or guidelines posted on the System, constitute the entire agreement between you and us regarding your use of the System, and supersede any prior or contemporaneous agreements, understandings, or representations, whether written or oral.

Failure by us to enforce any provision of these Terms shall not be deemed a waiver of our right to enforce that provision or any other provision in the future. We may assign or transfer our rights and obligations under these Terms to any third party at our sole discretion.

We are not liable for any delay, failure, or loss resulting from circumstances beyond our reasonable control, including acts of God, natural disasters, technical failures, or interruptions in internet or communication services.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

Nothing in these Terms shall create a partnership, joint venture, employment, or agency relationship between you and us. These Terms shall not be construed against us solely because we drafted them. By using the System, you also waive any requirement for physical signatures or non-electronic records.

25. CONTACT US

For questions, complaints, or additional information regarding the System, you may contact us at:

Loadera, Inc.
[Mailing Address]
Email: hello@loadera.com
Phone: +1 (800) 555-0198